POLICY AND TERMS & CONDITIONS
Times: This 20 hrs online training Course will be conducted in 10 sessions of 2 hours each with a short break (5 minutes if needed) in between. The days and times for the whole 20 hours must be agreed mutually before-hand. Once you've started the course, it must be completed within 30 days (from the beginning to the end).
How to find mutually suitable slots: Once you have left a message with us (via the message service on this website) and shown an interest in our 1 to 1 online training, we will contact you asap on the UK number (Landline or mobile) provided by you and at your convenient times (between Monday - Saturday 8am - 6pm) providing that calling your number does not cost us any extra charges. No call will be made to any money-making numbers. Please leave us with 2 to 3 available days & time slots to call you. We will send you a text confirming one of the suitable times prior to our call. We will discuss the days and time slots with you and find mutually agreed time slots and will send you an email confirmation of it while on the phone. Bear in mind that this call and the process of finding mutually suitable days and time slots could take from 10 minutes and up to 30 or more minutes.
How to buy this Course: Before the end of this call, we will send you the confirmation email and check with you to make sure that you have received it. You must buy this course within the next 3 hours after this call, with a Personal Code (which we will have sent you in the email). After the 3 hours of our call if you didn't buy the course, all your initial arrangements will be cancelled.
Therefore, it's strongly advised to buy the course straight after the call or even during the call with the help of our staff. After the 3 hours past, you will have to buy the phone/Call appointment to make new arrangements for the mutually suitable days and time slots which will be £20.00 for up to 30 minutes call.
Changes: Once the days and times are discussed and agreed, the client must stick to it. We may allow one change only providing it's possible with the trainer and you must give us a prior notice/contact us 48 hours prior to the session that you need to change and the date must be within the 30 days of the course. However, your prior notice or contacting us isn't a 100% guarantee that we would be able to do it, though we will do our best to accommodate you as much as we can. Any extra changes will occur another admin fee of £20.00 per session within the 30 days period.
Cancellation: Once you have agreed on days and times for the sessions and have paid for the course there won't be any cancellation or reimbursement without paying £100 admin charges. Refunds will only be sent to the same bank account the payment was made from within 14 working days. However, for each session which started and completed fully or partially will be charged at £20.00 each on top of £100 admin fee.
Delays / Absence: If you can't make it to the online session, our teacher will wait up to 10 minutes and then will end the session and the full session time will be counted and charged.
We will make for it: On a rear occasion, if our trainer/teacher can't make it for the agreed time, we will organise another slot / session time with you.
No Guarantee but Hard work: We don't give any guarantee that you will pass your UK driving theory test. However, we are committed to work hard with you to help you prepare well for the test and would wish that you pass the first time.
Special Needs: If you have any special needs and / learning difficulties, please let us know when we are organising days and times with you. If we don't have a qualified teacher to be able to help you, we may simply not be able to offer you, our course. If we find it afterwards, we won't take any responsibility for it or for any consequences it may have.
Disclaimer: Any damage or harm caused by this course or arrangement directly or indirectly to the buyer or anyone else is the sole responsibility of the buyer alone and it will not be our responsibility. Any of our teachers, trainers, staff, representatives, volunteers, Directors and our company limited will not be liable for any damages, refunds, reimbursements or any law suits in any court of law in the UK or anywhere else. Anyone trying to do any illegal activity through our website will be reported to the police immediately and will be prosecuted according to the law.